Unless otherwise stated, any purchase made directly from TrueandTidy.com, online or through our call centers, may be returned within 30 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). True & Tidy will refund the purchase price, but not provide a product exchange.

How To Return An Item

  • Contact customer service either via email: info@trueandtidy.com   or call us at 1-888-293-3492 and get an RA # (return authorization number) from us.
  • You must return the item within 30 days of receipt of the product along with a copy of your original receipt. Be sure to include all parts and accessories.
  • Be sure to pack your item securely and compactly and save your shipping tracking number for your reference.
  • Mail your returned item to:
    • True & Tidy Returns
      RA # xxxxxxxxx
      c/o Capital Technology, Inc.
      13980 Central Ave.
      Chino, CA 91701
  • Upon receipt of item (usually 5-10 business days from date shipped) we will inspect the goods and you will be notified via a customer service agent of the outcome.
  • You should expect a refund within 7-10 business days via your original form of payment

Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing major or malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

We will provide refund payments through PayPal for purchases made via PayPal (our payment processor).  Please contact our customer service representatives to obtain further PayPal refund assistance.

Restocking Fee
We reserve the right to include a 10% restocking fee, which will be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our return policy, please call us at 888-293-3492 or email us at info@trueandtidy.com.