Customer Care


1 Year Limited Warranty

True & Tidy warrants to the original purchaser of Brand New True & Tidy branded device or accessories shall be free from defects in materials and workmanship under normal use ( as instructed in True & Tidy’s device user manual) for a period of one (1) year from the date of purchase from True & Tidy or its authorized resellers.

If such a defect arises and a return authorization request is received by True & Tidy within the applicable Warranty Period, True & Tidy will, at its choice and to the extent permitted by law, either (1) repair the defective Product at no charge, using a new or refurbished replacement parts or (2) replace the defective product with a new or refurbished product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for any additional period of time that may be required by applicable law.

To obtain a repair or replacement under the terms of this warranty, contact customer service for return authorization. Please be sure to have your proof of purchase ready.

If you have any questions regarding this warranty, you may contact us through our website:

Customers located outside of the continental US will be responsible for all international shipping charges for your return or replacement.

True & Tidy/ Capital Technology Inc.
13980 Central Avenue,  Chino, CA 91710
1-888-293-3492      M-F  9am-3pm PST


Register your True & Tidy products here

If you have questions about how to use your True & Tidy product, be sure to check out our FAQ